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Billing is managed per team. Navigate to Billing in the sidebar to view and manage your team’s subscription.

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Plans

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Subscribing

  1. Go to Billing
  2. Select a plan
  3. Add a payment method (credit card via Stripe)
  4. Confirm your subscription

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Changing Plans

You can upgrade or downgrade your plan at any time from the billing page. Changes take effect at the next billing cycle.

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Payment Methods

  • Add, remove, and set a default payment method
  • Payment methods are securely handled via Stripe Elements
  • Your first payment method is automatically set as the default (synced with Stripe)
  • You cannot remove your last payment method if you have active pods, unpaid invoices, or pending usage charges. Once you have cancelled and no invoice is unpaid, the card can be removed straight away

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Invoices

The Invoices tab lists every invoice with its date, billing period, amount and status (paid, open, void, uncollectible or refunded). You’re billed in arrears, so the billing period is the month the invoice charges for, ending on the invoice date: an invoice dated 19 October covers 19 September to 19 October. Invoices issued before 12 October 2026 show the following month as their period instead - the amounts on them are correct, only the label is off.

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Download an invoice

Click PDF on an invoice’s row to open the invoice document in a new tab. It is the invoice PDF issued by Stripe, our payment processor - the one to hand to your accountant. If Stripe has no direct PDF for that invoice, the link opens Stripe’s invoice page instead, which has its own download button. A dash in place of the link means there is no document to download. That happens when credits covered the invoice in full, so nothing was ever charged to a card.
The link only works while you are signed in with the invoice’s team active. To pass an invoice on to someone else, download the PDF and send the file rather than the link.
Billing is prorated — you only pay for the days a pod was active during the billing period. The billing page shows both the monthly rate and the prorated amount for each pod.

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Credits

If your team has credits (from promotions or refunds), they appear on the billing page and are applied to future invoices automatically. The first card you add to your account grants a one-time $10 credit. It is valid for 90 days from the day the card is added, and you get an email naming the amount and the expiry date when it lands. Your first invoice is issued when your first monthly cycle closes, so the credit is normally still there to cover it. It is once per person, not once per team.

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Failed Payments

If a payment fails, your subscription enters a past_due state with a 7-day grace period. During this time:
  • Existing pods continue running
  • New pods cannot be created
After 7 days without payment, the subscription is suspended:
  • All pods are suspended
  • No new pods can be created
  • Pay the outstanding invoice to reactivate
Paying a past-due invoice reactivates your subscription but does not automatically restart suspended pods. You’ll need to start them manually.

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If it stays unpaid, the pods are deleted

A suspended pod is not kept forever. The full timeline, from the first failed charge:
Deletion is permanent. The container, its files and its databases are gone, and paying afterwards does not bring them back. Pay the outstanding invoice, or download what you need, before the date in the final notice.
Paying at any point before that date stops the whole sequence: the subscription reactivates, the countdown is cleared, and nothing is deleted. You can always start the pods again yourself once it is active.

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Cancellation

Cancel from Billing → Danger Zone → Cancel subscription. Only the team owner can cancel, because it ends billing for everyone on the team. Delete every pod first. Cancellation is refused while the team still owns any pod, and the dashboard lists the ones in the way with a link to each.
Stopping a pod does not stop billing. A stopped pod is still charged at its full plan rate for as long as it exists — deleting it is the only thing that ends the charge, and the only thing that clears the way to cancel.
Cancelling takes effect immediately: billing stops, and the usage already accrued in the current part-month is not invoiced. Nothing else is removed. Your account, team, invoice history and any remaining credits are untouched, and there is no separate re-subscribe step — deploying a pod again starts a new subscription automatically.